Refund policy

Faulty, damaged, wrong or missing items

If your order arrives damaged, faulty, not as described, or with something missing, we'll make it right with a replacement or a refund. Please email offoraunwind@gmail.com within 7 days of delivery so we can sort it out quickly. Include:

• Your order number
• A short video or clear photos showing the problem
• Photos of the box and shipping label if the parcel arrived damaged

You won't need to send the item back unless we ask. If we do, we'll cover the return postage. If a fault shows up later, contact us and we’ll help. You’re also protected by the consumer law where you live.

Change of mind

We don't offer refunds or exchanges if you simply change your mind, so please read the product details and FAQ before ordering. This doesn't affect your rights if an item is faulty or not as described.

Cancelling an order

Email offoraunwind@gmail.com as soon as possible. We can cancel and fully refund an order that hasn't shipped yet. Orders usually ship within 1–3 business days, so earlier is better. Once an order has shipped, it can't be cancelled.

Refunds

Approved refunds go back to your original payment method within 5 business days. Your bank may take a few extra days to show it.

Contact

offoraunwind@gmail.com